Key Account Coordinator
Lloyd’s Register
Location: Athens, Greec
What we’re looking for
To give a high level of specialist support to Strategic Business Partners and their clients to navigate the processes operating across both the finance SSC and O2I teams, to support the goal of growing our business for the Strategic Key Accounts in line with the FIT To Grow strategy.
What we offer you
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-The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
-Fulltime permanent position
The role
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-Act as point of contact for escalations or queries relating to the allocated key accounts for all O2I and SSC
-processes
-Provide proactive support to Strategic Business Partners during regular internal meetings in ensuring a smooth
-customer service experience for the relevant key accounts across both the Finance SSC and O2I processes.
-Monitor the KPI’s for the allocated key accounts across the O2I and SSC processes, ensuring SLAs are achieved and
-any blockers are addressed with the relevant team
-Work across the O2I and SSC teams to ensure a smooth operation for all key account activity. Where appropriate,
-work with the Global Process Owners to address issues and unblock processing challenges.
-Host & Contribute to Key Account client meetings, network with customers, and identify areas of improvement.
-Identify and help implement improvements on the Order to Cash process. Ensure we can meet future business
-demands and improve efficiency and accuracy end-to-end.
-Work collaboratively across the O2I & SSC communities to coordinate key account work and initiatives
-Engage with the Continuous Improvement Team (CIT) to roll out improvements in the Order to Invoice pipeline.
-To coach colleagues in new processes to ensure consistent application
What you bring
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-Good skill level on BYD & MS Office applications
-High level understanding of the Order to Cash Process
-Strong customer service skills
-Highly organised
-Proactive approach – can think outside the box and bring ideas to the table
-Fluent in English and Greek
You are someone who
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-Takes responsibility for delivering customer needs
-Actively includes, engages and supports others
-Tailors and structures communication to specific audiences to engage and inspire
-Ensures professional competence and shares knowledge with others
-Considers the wider picture and brings this understanding to bear on decisions / actions
-Takes a commercial view when making decisions and taking action
-Assesses problems and develops pragmatic solutions
-Plans and prioritises workload to ensure goals/targets are achieved
#LI-KC1 #LI-Hybrid
