PURPOSE & IMPACT ON ORGANIZATION:
You contribute to the store sales and adidas profit targets by:
-Passionately inspiring, serving and selling to Consumers
-Diligently executing store operations, with a special focus on selected areas
-Contributing to a culture of consumer centricity within the store
-Providing support and coach Retail Professionals
KEY RESPONSIBILITIES:
-Actively connect and engage with consumers entering the store
-Know the store KPI's (key performance indicators) and contribute to store sales
-Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
-Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
-Use seasonal product and Brand knowledge effectively during Consumer interactions
-Communicate product features and benefits, and unique selling points clearly to address Consumer needs
-Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
-Use all omnichannel related sales tools
-Guide the consumers through the digital touchpoints in the store
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
-Complete sales transactions quickly and accurately whilst adhering to cash protection procedures
-Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
-Minimize loss in the stockroom and the sales floor
-Perform all store operations in a safe, effective, and efficient manner
-Comply with all operational policies and procedures
-Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard
-Know the store KPIs and how you personally contribute to them
-Plays a role in maximizing sales and minimizing loss
-Keeps an up-to-date awareness of our competitors
-Offers suggestions and ideas on how to improve operations and processes
-Collaborate productively and respectfully with team members, and support others where needed
-Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
-Seek coaching and learning opportunities to continually improve performance
-Complete all applicable training programs and effectively apply the learning on the job
-Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for all
MINIMUM QUALIFICATIONS:
-Preferably 6 Months working in a sports/fashion customer & commercial focused retail environment
-Basic numeracy, literacy and verbal communication skills
