Position Overview:
The primary responsibility of the Housekeeper is to clean and service assigned guest suites to ensure the highest standards of cleanliness & guest service. The Housekeeper is also responsible for reporting any maintenance deficiencies & handling guest requests or complaints.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
-Cleans guest suites by category priority, including: bathrooms, showers, tubs, sleeping, and general suite areas following all Company and departmental policies and procedures.
-Completes required suite cleaning credits daily.
-Keeps housekeeping cart clean at all times and well-stocked with clean linen and supplies.
-Ensures linen is clean and up to standards by following the reject linen process.
-Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
-Replenishes all paper products such as facial tissue, toilet tissue and/or bathroom amenities in correct amounts and locations.
-Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
-Replaces soiled bed sheets and turns down beds; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays/tables/items from suite to elevator service landing.
-Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
Additional Duties & Responsibilities:
-Completes tasks with proper use of equipment, tools or systems related to performance of assigned duties.
-Transports cart with cleaning supplies, amenities and linens to assigned guest suite and positions securely, always blocking entrance to suite.
-Provides unmatched service to guests at all times.
-Provides accurate directions and information for guest inquiries and is knowledgeable about the property its services, features, attractions, promotions and special events.
-Safety is an essential function of this job.
-Consistent and regular attendance is an essential function of this job.
-Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications:
-18 years of age.
-Proof of authorization/eligibility to work in the United States.
-High School Diploma or equivalent preferred.
-Must be able to obtain and maintain any other certification or license, as required by law or policy.
-Six (6) months of related experience in housekeeping, professional cleaning, and/or exposure to the hospitality industry, preferred.
-Must be available for performing turndown service for evenings as needed.
-Complete and record tasks using both electronic and paper tracking.
-Ability to communicate clearly and effectively in English, both in spoken and written form.
-Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
-Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
-Push/Pull loaded housekeeping cart with force of up to 37 ft./lbs.
-Lift up to 44 pounds.
-Carry up to 20 pounds.
-Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.
-Bend more than 5 times per minute in an 8 hour work day.
-Use and handle chemical cleaners in accordance with safety standards.
-Move furniture and make beds, including sofa beds.
-Clean low surfaces, such as bathtubs and baseboards.
-Walk to various areas of the property to access and clean guest suites, including climbing stairs.
-Operate a commercial vacuum.
-Work in a fast-paced and busy environment.
-Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.
